Website support
and maintenance.

We work Monday to Friday, 10:00–18:00 Kyiv time. We accept requests through one agreed channel: email or a work messenger. The first response comes within one business day; this is not a deadline for resolving the problem.

During working hours, we handle site downtime and failure of a main function first. In our reply, we share what we know and the expected time for a solution or for the next check. Round-the-clock response is not included in the plan.

If we learn of a critical vulnerability in a component you use, we handle it outside the monthly schedule: we check whether it applies, choose a fix or temporary protection and share the timeline after assessment.

We test restoration at setup and then every three months. Where possible, we keep storage separate from the main site; terms and costs are agreed in advance.

Restoration needed because of our work is included. The consequences of third-party actions, a hack or a hosting failure are estimated separately at $20/hour, if the cause is not related to our maintenance error. Before a rollback, we agree on the backup date and the possible loss of more recent inquiries, orders and changes.

We fix errors caused by our actions as part of maintenance. Existing faults and the consequences of others' changes are assessed based on the cause of the problem: editing the site yourself does not automatically cancel our responsibility.

We start with a free initial review. For sites we built, initial setup and backup checks are included. For a site built by someone else, we record existing problems; if in-depth diagnostics and preparation are needed, we agree on them separately before onboarding.

You can decline renewal before the next period. We maintain the current paid month through to the end. If a payment is missed, we warn you before suspending maintenance; we don't take the site itself offline. Separately paid hosting and services follow their own terms.

At the end, we hand over a current backup, client access and a description of the settings. A standard handover is included; migration and setup with a new provider are separate. The domain belongs to you; if we managed its connection, we'll help transfer that management.

We record the end date, the materials handed over and the list of access. You revoke our permissions and change the passwords and keys known to us, following the list; we ask you to confirm it's done. Where we can, we remove access ourselves. For separately agreed ongoing maintenance, we keep only the necessary permissions. We delete any backups remaining with us 14 days after handover.

After the end of maintenance, you manage further changes and access. We assess the consequences of later contractors' actions separately, and we remain responsible for our own errors within the agreed limits. The lack of confirmation of password changes does not in itself prove the cause of an incident.